mp10 broke in 1 day

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I tried everything from the manual..Hard reset, motor cal...etc ..nothing works

Start yer own thread Tim - I'm trying to get Ecotech to help ME with MY problem

I;m just saying I have the same problem....jeesh....good luck

Mike/Tim,

Thanks for contacting us regarding the issues you are experiencing with your VorTech pumps. My first suggestion would be to power down the pump, disconnect the wetside and power the controller with the dryside isolated. If the pump runs without error, then the wetside may be seized or installed improperly. If the pump continues to display the red/green error with the dryside isolated, it's possible that there is an internal issue with the dryside motor.

If this is the case, please contact our Customer Service department during regular business hours (Mon-Fri, 9am to 5pm EST) and we will troubleshoot further and (if necessary) issue an immediate replacement.

Hi John. My pump powers up fine when the wet side is removed. I'm unable to move/rotate the rotor. Let me know what my next steps should be. Thanks.

Mike,

I would recommend disassembling the wetside to check for anything that could have caused the wetside to seize; the video below demonstrates how to do so. If you continue to have problems after completing this process, please contact us directly during normal business hours and we'll be happy to assist you further.